Write in and a person reads it. Here is how to make that fast.
Have your order code ready
It is on your order page and in the confirmation. It never expires and it is the fastest way for us to find you.
If it is about a payment, add the hash
Your wallet shows a transaction hash after you send. With the hash and the order code we can see exactly what happened on chain.
Typical questions
Where is my link, usually means the payment has not confirmed yet, so check the order page first. I sent the wrong amount, which we sort out by hand. My window expired, which means nothing arrived and you can simply order again.
Realistic timing
Delivery is normally a few hours after payment confirms. Replies to email are usually same day.
Where to write
The address in the site footer comes straight to us.
Before you write, two quick checks
Look at your order page first. It updates by itself, so if the payment has landed the status will have changed without you refreshing. And check the network you actually sent on against the one named beside the address, because that single mismatch causes more lost payments than everything else combined.
What to expect from a reply
A person, not a template, usually within a few hours during European daytime and slower overnight. If we cannot fix something we will say so plainly rather than keep you waiting on a maybe. Underpayments are normally recoverable. A transfer sent on the wrong chain usually is not, and we would rather tell you that immediately than string it out.